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Internships \\ Community Manager

2021 Winter & Spring Internships

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Normal Next is looking for dynamic, inquisitive, and motivated Interns eager to help address complex social, environmental, and economic challenges facing our communities and world. You will work alongside seasoned professionals (remotely) on real-life problems and join a cohort of young people who receive in-depth training on design thinking, project management, remote productivity, capturing oral histories, professional presentations, systems thinking, and related disciplines. While many programs are now virtual by necessity, this program is intentionally remote and flexible.

Past cohorts have helped devise new mechanisms for foundations and nonprofits to respond more effectively to crises such as the COVID-19 pandemic, designed a new platform to network public health leaders across the country, and forged a vision for a new type of music museum bridging racial and cultural divides. Future projects may include developing resiliency plans for a large coastal city affected by climate change and studying how best to make rural broadband readily available. 

Each project reflects the seismic shifts society faces and gives careful attention to equity and inclusion. In the process you will study the root causes of specific social problems and help devise solutions and creative alternatives to the status quo. You will receive a monthly stipend, be treated as a full team member from the start, and you will never be asked to get coffee or do busywork. We believe that making a dent in the universe requires everyone’s voice and contribution—including yours. In exchange, we will teach you how to get an audience and make lasting change. 

To be successful you will need to be a self-starter, comfortable with ambiguity, managing competing priorities, and as interested in leading as in lending a hand. You will be involved in launching new projects and helping with programs underway.

Intern Responsibilities

  • Fulfill tasks initiated by Normal>Next principals and project managers.
  • Participate actively in meetings, take minutes, and coordinate tasks with peers.
  • Apply the design thinking process to projects (develop problem statements, conduct interviews, compare existing programs, iterate solutions, and write briefs).
  • Conduct formal interviews and make presentations to clients. 
  • Develop playbooks, feedback sessions, video clips, and tool kits.

Internship Prerequisites

To be eligible for the Normal>Next internship, you should be:

  • an undergrad or grad student between terms, taking time off from school, or figuring out what’s next after graduation
  • passionate about improving the world around you (at a local or global level)
  • eager to work on various projects that Normal>Next has taken on
  • skilled in verbal and written communication skills
  • interested in joining a team to both lead and take direction
  • comfortable multitasking
  • able to cope well under pressure
  • working from a safe location with good wifi and video capabilities.

Time Commitment

Some projects come with a fairly consistent time requirement, many projects don’t. While our approach is flexible, you should be available for some meetings during traditional work hours. Teams will agree upon the time needed for each phrase at the outset, accommodating interns’ calendars as best possible, yet expecting this may also require non-traditional scheduling and at times long hours. To date, workweeks have varied from 20-40 hours and have begun each day with a full team check-in at 10am ET.

Program Duration

The program is timeboxed by seasons and/or terms, with some projects being transitioned from one team to another across several cohorts. Interns will generally work with Normal>Next for 2 to 4 months. Positions for 2021 winter, spring, and summer terms are open now.

For additional information, see https://normalnext.org/intern-program/.

For consideration, please submit a resume and cover letter, including how you learned of the position and your timeframe to jobs@normalnext.org.


Community Manager

Normal Next is looking for an online community manager to create a remote-first approach for a client organization’s health & racial equity-focused leadership program. You will work alongside the team at Normal Next as well as the program’s participants and planning staff. You will help set up the new community platform and train several part-time community managers who are alumni of the leadership program.

The ideal candidate will be an empathetic listener and graceful communicator, who can easily earn trust by being heartfelt, and who is comfortable both receiving and giving candid feedback.

To be successful you will need to be a self-starter, comfortable with ambiguity, managing competing priorities, and as interested in leading as in lending a hand. You will be bringing online a new way for program participants to work, responsible for creating a safe and comfortable space for people to innovate with one another during a time of great change in society.

Prerequisites

To be eligible for the role, you should have:

  • at least 1-year full-time experience as an online community manager
  • working experience in public health, health equity, or social justice
  • deep interest in improving the world around you
  • mastery of verbal and written communication skills
  • interest in joining a team to both lead and take direction
  • comfort multitasking and working well under pressure
  • the ability to work from a safe location with good wifi and video capabilities.

Responsibilities

Engagement & People

  • Develop plans to keep program participants engaged and sharing with one another
  • Listen and ongoing activity monitoring
  • Promote and highlight noteworthy behaviors
  • Facilitate connections among program participants, facilitating overlapping groups
  • Encourage advocates and champions
  • Remove barriers that prevent members from embracing and engaging in the community
  • Cultivate relationships and trust to improve the work people do together
  • Ensure that available resources are understood and used

Content Development

  • Curate, manage, and share content
  • Plan and facilitate community programs and events
  • Develop and manage an editorial calendar for featuring community voices
  • Develops a plan with engagement goals and methods to reach those goals
  • Create content (blog posts, videos, newsletters, and some training materials)

Strategic & Business

  • Measure and report community performance
  • Advocate for the community and coordinate internally
  • Manage staff and any outsourced resources

Technical Requirements

  • Manage and administer community platforms and tools
  • Research and recommend community tools
  • Work with the platform around upgrades and timely needs

Time Commitment

This is a full-time position, expecting at least 40-hours per week, although oftentimes they do not need to be done during usual workday hours. As you bring on additional (part-time) community managers, you will need to coordinate with the others to have coverage at the times community members congregate online.  

For consideration, please submit a resume and cover letter, including where you saw the job posting and your timeframe to jobs@normalnext.org.